Disaster Recovery Plan for Your SaaS providers
- December 29, 2009
Software business started fluctuating when SaaS (software as a service) start gaining popularity. Established companies that were ruling the globe are now facing solid competition because the customer now wants more economical and easier solutions. By signing up for SaaS solutions customers enjoy a position from where they can cut a lot of costs including that associated with expenditures and applications can be delivered with less risk and lower cost. Problems arise when SaaS providers get overconfident and the necessary procedures are neglected.
For example, system dependability and security levels can’t be compromised. Companies stop paying attention to issues like business continuity and in its place they start depending on their SaaS vendor to solve their problems. We all know SaaS is the easiest way to deliver applications at lower costs and with no or less risk. Some SaaS vendors are promising that they will eradicate IT completely and thus making the problem of business continuity more serious.
SaaS vendors are reliable but they are considered as a single point of commercial control. If you look back in history single point of control often ends in a single point of failure.
One best example to understand this point is of search engine king Google. Many Google users find it unable to access their Gmail accounts. Many called it a minor fault, but in reality, a giant company’s failures were shown to the world. You can learn from this incident what can happen when a company completely depends on a SaaS provider, especially for some business critical functions.
Just think for a second about not having mail access for minutes or worse for hours. Now that more and more companies are considering using SaaS solutions, it is important to have a sure disaster recovery plan. Redundant servers and backup for data center services are standard features of SaaS vendors. In case the vendor is starting out and does not have the resources for disaster recovery, they might want to consider taking the help of a SaaS Attorney. These law professionals can help craft an appropriate public user agreement for the hosted software solutions regarding data loss in case of a disaster. SaaS vendors should also concentrate on providing the best possible downtime.
Even after these services future is not guaranteed, so it’s better to check the disaster recovery plan of the SaaS vendor. A disaster recovery plan will ensure your business is safe from all manmade or natural disasters.